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Livonia, Michigan


XanEdu is the nation’s leader in delivering scalable custom publishing solutions, in print and digital formats, to the K-12 & Higher Ed Communities. We are changing the way educators adopt course materials and improving the quality of education every day.

Role and Responsibilities

  • Desktop and laptop PC and Apple build, configuration, and support for staff in the Livonia office as well as remote workers using remote support tools
  • Antivirus management
  • Hardware and software purchasing
  • Hardware Inventory management
  • Help desk ticket management

Regular Hours for this position are 8:30 a.m. to 5:00 p.m. EST with a half hour lunch. Occasional off-hours support may be required

Qualifications and Educational Requirements

  • Associates Degree or equivalent work experience
  • 2+ years of hands-on experience managing systems
  • Hands-on experience configuring end-user computers, laptops and printers required, including network configuration and troubleshooting, primarily for Dell PC’s and HP Printers.
  • Solid understanding of:
  • Microsoft Office 365, Windows 10 Professional and later
  • Mac OS
  • Mac iOS & Android
  • Zoom, Slack, and MS Teams
  • Modern Web Browser support (Edge, Chrome, Firefox, and Safari)
  • Adobe Acrobat Pro DC
  • Printer drivers, anti-virus & anti-spyware programs, and ability to install, troubleshoot, and maintain all of the listed OS and software.

Preferred Skills

  • Experience with Microsoft Active Directory (creating users/disabling users, joining/deleting PCs from domain network)
  • Experience with mapping, diagnosing connection issues with Network-Attached Storage devices on a Windows domain network.
  • Scanner support
  • SharePoint exposure
  • Basic computer networking
  • Windows Server exposure (2003 and later)

Benefits Offered

  • 401K, dental, life, medical, vision
  • We will support your career growth with ongoing training and advanced tools. You will have the foundation of proven training along with the flexibility to develop into your own professional. At XanEdu you will have the opportunity for career growth and having a hand in improving education as a whole.

Employment Type

  • Full-Time
  • XanEdu, Inc., is an equal opportunity employer.

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