XanEdu Digital Rights Management (DRM) Policy
XanEdu Technical Support is Available to Help You
Monday – Friday 8:00am – 8:00pm Eastern
Saturday and Sunday 12:00pm – 5:00pm Eastern
DigitalRights Management (DRM) is an umbrella term for the concepts and supporting technology needed to protect the ownership rights content.
Features that may be limited or restricted in certain DRM circumstances:
You will see the following the first time you try to open a DRM protected PDF:
Change your Adobe Settings by following these instructions:
Step 1: Open Adobe Reader. Click on “Edit” then “Preferences”
Step 3: Click “Allow” one time only to clear the message.
Desktop Users – Mac
To access protected PDF content on a Mac, you must use the Adobe Reader PDF viewer. (Apple’s Preview application does not include key features required to view protected content.) The best way to do this is to change the default PDF viewer.
To change the default .pdf viewer:
1) Make sure that the default .pdf viewer is set to ‘Adobe Reader’ and not ‘Preview. If you do not have Adobe Reader go to: http://get.adobe.com/reader/.
Once this is done, make sure that the default .pdf viewer has been changed. To do this, click on the icon of the downloaded CoursePack from XanEdu which can be located by going to the ‘Downloads’ folder:
Hold the Control + click (or click with two fingers on newer MacBook models) on the icon for the selected .pdf file and choose ‘Get Info.’ It should look like this:
Once you have the ‘Get Info’ panel opened scroll down to ‘Opens With’ and select. Choose Adobe Reader from the drop down and Adobe Reader will be your default .pdf viewer:
Adobe Reader / Adobe Professional
Once this is done, you should scroll down to ‘Trust Manager’ and click on the ‘Change Settings’ button, once this is open, enter www.xanedu.com into the Host name field and click on the ‘Allow’ button:
Accessing the material
Log into XanEdu and highlight the CoursePack that you wish to view then click on the “View Selected CoursePack” button:
If the ‘Download’ button is available, feel free to click on that – if not – choose the article that you wish to view:
Select the ‘Download PDF’ button:
The next screen will indicate that the content is downloading and will then ask if you would like to open the file in Adobe Reader/Pro, select ‘Open with’:
Adobe will open next and you may see the following message which you will want to click “Yes”:
Please note, if you see the screen “you should not be seeing this and if you do, something went wrong” – please scroll down a bit and give the content a chance to download. Depending on the size of the PDF file, depends on the amount of time the process will take. Once the content is opened, you’ll want to do a ‘File’ and then ‘Save As’ and save it to your desktop. This will ensure that you will not only retain access to the file, but you will not have to log onto XanEdu and re-download the content each time you want to access it.
Additional Notes – Windows and Mac
If you need additional help, please contact XanEdu Technical Support:
Monday – Friday 8:00am – 8:00pm
Saturday and Sunday 12:00pm – 5:00pm